Great Customer Service Mar 10, 2026

Next-day non-emergency service on our AC. Great customer service on the phone and in person. Quickly identified the problem and we were back to cool temperatures in about 30 minutes. Fair price, knowledgeable and friendly technician. Will definitely use again!

Angela G

Very Much Appreciate the Attitude Dec 24, 2025

Tech came out on short notice to help facilitate work that required disconnecting and moving my AC unit. He was friendly, helpful, explained what he was doing, and assisted me in making sure the work area was clean for the additional work to be done. Very much appreciate the attitude and willingness to help when I was very stressed. These guys have done work for me before, and I really appreciate their service!

Jim Pearl

THIS is the company you want Oct 27, 2025

Arctic Sun Heating and Cooling - Technician: Tyler Herndon First, Arctic Sun Heating and Cooling came to us by word-of-mouth recommendation from a family member. Our A/C malfunctioned late in the evening on Friday, July 5. It was after hours when we called, and our call was promptly answered by a professional and respectful human (was not an AI chatbot nor an automated voice attendant). They paged their technician, and we were on the telephone with Tyler 15 minutes later. Tyler was super friendly, respectful, and professional. He offered to come out Friday night or Saturday morning, but he left the decision to us. Given the house was already creeping up to 85 degrees at 7:45 PM, we opted for Tyler to come out ASAP, which he promptly agreed to. After checking his schedule, he let us know that he could be at our house at 10:15 PM on a Friday night... WHAT??? No difference in charges between Friday night and Saturday morning. He showed up on time, REFUSED to put his truck in our driveway (very respectful), and got to work. He quickly diagnosed the issue (fan capacitor on the outside unit was fried - not surprising). He provided us a quote to fix it, we agreed, and the A/C was back up and running within 20 minutes. Before coming into our home, Tyler donned the little boot covers and was incredibly polite but also personable. (Hint: He's a GREAT GUY.) We had to ASK about their service plans - he did not even mention any upsell items or try to get us into a Service Contract. Needless to say, we signed up for the GOLD Service Contract (basically paid for itself with the discount we got along with it), and Tyler got a big tip for us taking him away from his four kids and wife so late on a Friday night. THIS is the company you want coming out to your house!

David D

A/C Works Again Aug 15, 2025

Jacob and James were knowledgeable and replaced the run capacitor. A/C works again.

Robert Honec III

Arctic Sun Heating & Air Conditioning is a top shelf company Aug 15, 2025

Frank & Justin from Arctic Sun were sent to repair my A/C that shut down during the hottest week of the summer. It was 90 degrees inside my house. They faced complex problems within my system and worked here several hours to restore the A/C to peak performance. During their time here, they not only demonstrated a vast knowledge base but also showed a true caring to fix and make the system bulletproof. To say that they went above and beyond would not be enough. They worked as if it was their own Mom & Dad's system that needed repair. They worked diligently, were extremely polite, respectful of us and our property. They impressed us so much, that we had already recommended Arctic Sun to family, friends, and neighbors. Arctic Sun Heating & Air Conditioning is a top shelf company. They have earned our loyalty and future business.

rich alifano

Sam Is Fantastic Aug 5, 2025

Sam is fantastic. Patient, respectful, and more than able to walk a layman through the particulars of HVAC. This employee is a decided asset to Arctic Sun Heating & Cooling, especially after encountering others from varying firms who use scare tactics better suited to a comedy sketch—not funny. Sam's demeanor reflects top-notch customer service from beginning to end. Personal character! Our experience with him inculcated trust, which is increasingly rare or flat out not there. He fixed our AC unit in a timely manner. We exchanged information, but there was no hard-sell attempt to remove and replace that which wasn't broken. Sure, equipment will need replacing eventually, but it won't demand exorbitant excess. Wear and tear happen, but guilting senior citizens or anyone, for that matter, about their unwillingness to repair what amounts to pie in the sky while gleefully offering to finance unnecessary debt is unconscionable. How relieved and grateful my husband and I were to meet Sam. He waited patiently for others to finish their pitches before walking us through a realistic tour of our HVAC system and treating us like the competent adults we are. WOW! Thank you.

P L